Terms & Conditions


TO EXPEDITE AND AVOID DENIAL, PLEASE REVIEW THIS DOCUMENT CAREFULLY


ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT

All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial in processing your return. Returns processing may take up to five (5) business days from the time the return is received.

RETURNING DEFECTIVE ITEMS

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within thirty (30) calendar days of original invoice date. Googoz shall have sole discretion as to the credit method. Googoz may issue a credit, ship a replacement product, or repair the item and return it to you.

MANUFACTURES RESTRICTIONS

Some manufacturers have implemented returns restrictions that prevent Googoz International from being able to accept returns or offer exchanges, replacements or credits on their products. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first thirty (30) calendar days of ownership, must be handled directly with the product manufacturer. Googoz cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

NON-DEFECTIVE RETURNS

Returns of NON-DEFECTIVE items that are returnable by Googoz to product manufacturers may, at the sole discretion of Googoz, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at the sole discretion of Googoz within thirty (30) calendar days of original invoice date. Please call us at (925) 353-5009 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

SOFTWARE AND CONSUMABLES

Software and consumables (toner cartridges, ink cartridges and digital media) ARE NOT RETURNABLE.

CHECK YOUR RETURNS

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, and/or a restocking fee may be charged; in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Googoz return policies will NOT BE HONORED in the event that a return shipment is improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT

Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will not be issued.

CRITERIA WILL BE FOLLOWED IN REJECTING RETURNS AND REFUSING CREDI

  • Products which are improperly packaged.
  • Products returned to Googoz in non-qualified shipping container.
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code).
  • Products or packages with barcode label removed.
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice.
  • DAMAGE: Cracked components or damage to any circuit boards.
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting.
  • DAMAGE: Torn or punctured tape seals.
  • DAMAGE: Loose, damaged or removed screws/fasteners.
  • Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return.

CALL FOR RETURN AUTHORIZATION

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after fourteen (14) calendar days. Any return we receive without an RA number will be documented and returned to you. To obtain a Return Authorization (RA) number, call us at (703) 348-8075

SHIP AND INSURE YOUR RETURN

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Googoz shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion, Advanced Digital Solutions International may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

RETURNS THAT DO NOT QUALIFY

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call Googoz at (703) 348-8075 to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.